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What to do in a car accident in Queensland

Download our glovebox guide to keep just in case!

Even with car accidents, before anything preparation is the key to success. Although you might think it may never happen to you, its best to be prepared just in case it does.

To assist your preparation, we have prepared an easy to use Guide that you can keep in your glovebox. Print it or if you prefer, email us at for a hard copy.

If somebody is injured or trapped, telephone 000 immediately. If you suspect involvement with drugs/alcohol or a driver has failed to provide requested details, call Policelink on 131 444.

Other things to remember if you have an accident, is never admit it was your fault or offer to make any payment. It is the responsibility of the Police or insurance companies to work out who is at fault when they have all the facts.

You are likely in a state of shock in and in no state to make rational and informed decisions on what just happened. This means avoid words like “I’m Sorry”, “Oops” or “where did you come from”!

Instead, concentrate on getting the details we have provided on the form. If you a phone with a camera, take some photos of the damage to the vehicles and the area where the accident occurred.

If you believe your vehicle is drivable, it is important to check that all the lights work, the mirrors are operational and you aren’t leaking fluids.

If the vehicle is not drivable, you can have it towed to a panel beater of your choice. If you have comprehensive insurance, it is best to contact your insurer as soon as possible to see if they have a preferred repairer.

If the vehicle is not drivable, or you have required medical attention from a Doctor, nurse or ambulance officer, then the accident is required to be reported to the Police within 24 hours of the crash.

An accident can be reported to the Police online at, telephoning Policelink on 1313 444 or attending your local police station.